1. Overview
This Privacy Policy explains how NAV-TEAM LLC, referred to in this policy as “NAV-TEAM,” “we,” “us,” or “our,” collects, uses, protects, and shares information when you visit www.nav-team.com, contact us, request information, schedule a demonstration, register for updates, use one of our services, or otherwise interact with NAV-TEAM.
NAV-TEAM LLC provides technology, software, operational intelligence, monitoring, communications, automation, analytics, and related business services, including software products and platforms operated by NAV-TEAM LLC.
By using this website or our services, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Information you provide
We may collect information that you voluntarily provide when you:
- Complete a contact or request form.
- Schedule a demonstration or consultation.
- Request an estimate, service, or appointment.
- Create or use an account.
- Register to receive news or updates.
- Request technical support.
- Communicate with us by email, telephone, SMS, or another method.
- Opt in to receive SMS or mobile communications.
This information may include:
- Your name.
- Your company or organization.
- Your job title.
- Your email address.
- Your mobile or telephone number.
- Your mailing or service address.
- Your industry or area of interest.
- Appointment, estimate, project, or service information.
- Information contained in your messages or requests.
- SMS opt-in, opt-out, and consent records.
Information collected automatically
When you visit our website, certain technical information may be collected automatically by our web server, hosting provider, security services, analytics tools, or similar technologies.
- Internet Protocol address.
- Browser type and browser version.
- Device type and operating system.
- Approximate geographic region.
- Referring and exit pages.
- Pages viewed and navigation activity.
- Date and time of access.
- Website performance and error information.
- Security and fraud-prevention information.
Customer service and operational data
NAV-TEAM LLC provides operational intelligence, environmental monitoring, people-counting, traffic analytics, software platforms, business automation, communications, and related technology services.
Information processed through customer deployments may include sensor readings, device identifiers, system status, location names, occupancy information, environmental measurements, alerts, contacts, appointments, estimates, projects, communications, and other operational information.
3. How We Use Information
We may use collected information to:
- Respond to questions and inquiries.
- Schedule demonstrations, appointments, and services.
- Provide requested products and services.
- Send appointment reminders and confirmations.
- Provide estimate, project, and service updates.
- Provide customer support and follow-up communications.
- Send transactional and account-related messages.
- Send marketing communications when permitted.
- Operate and improve our websites and platforms.
- Monitor website and service performance.
- Protect our systems and customers.
- Detect fraud, misuse, or unauthorized activity.
- Maintain required business records.
- Comply with applicable laws and lawful requests.
Email communications
We may send service-related, transactional, informational, or marketing email communications when appropriate. Marketing emails may include an unsubscribe option.
4. SMS and Mobile Messaging Privacy
SMS consent
We send SMS or MMS messages only when the recipient has provided appropriate consent or when otherwise permitted by applicable law.
When SMS consent is collected through a website form, the SMS consent option is intended to be presented separately and must be affirmatively selected by the customer. SMS consent is not a condition of purchasing goods or services.
Types of messages
SMS messages may include:
- Appointment reminders and confirmations.
- Scheduling information.
- Estimate and quote updates.
- Project or job updates.
- Service notifications.
- Customer support communications.
- Responses to customer inquiries.
- Customer follow-up messages.
- Transactional or account-related notifications.
Message frequency and charges
Message frequency varies based on your interaction with NAV-TEAM LLC and the services you use.
Message and data rates may apply depending on your wireless carrier and mobile service plan.
Opting out
You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive one final confirmation message acknowledging your request.
For assistance, reply HELP or contact NAV-TEAM LLC through our website.
Mobile information sharing
NAV-TEAM LLC does not sell, rent, trade, or share mobile telephone numbers, SMS opt-in information, SMS consent information, or messaging enrollment information with third parties or affiliates for their own marketing or promotional purposes.
SMS consent and mobile information are not transferred to third parties for advertising, lead generation, or independent promotional campaigns.
We may provide mobile information to service providers that are necessary to deliver messaging functionality, such as telecommunications carriers, SMS platform providers, hosting providers, infrastructure providers, security services, and fraud-prevention services.
These providers may process mobile information only as reasonably necessary to provide services to NAV-TEAM LLC and are not authorized by NAV-TEAM LLC to use SMS consent information for their own marketing purposes.
Carrier responsibility
Wireless carriers are not responsible for delayed or undelivered messages.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, respond to inquiries, maintain records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, security, and compliance requirements.
SMS consent and opt-out records may be retained as necessary to document messaging preferences and compliance.
8. Data Security
NAV-TEAM LLC uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No internet transmission or storage system can be guaranteed completely secure.
9. Your Privacy Rights
Depending on applicable law, you may have rights to request access, correction, deletion, portability, restriction, or other control over certain personal information.
You may also withdraw consent where processing is based on consent and opt out of eligible communications.
10. California Privacy Rights
California residents may have additional privacy rights under applicable California privacy law, subject to statutory requirements, exceptions, and applicability thresholds.
NAV-TEAM LLC does not sell personal information for monetary compensation and does not knowingly sell or share personal information belonging to individuals under 16 years of age.
11. International Visitors
NAV-TEAM LLC is based in the United States. Information submitted from another country may be processed in the United States or other jurisdictions in which NAV-TEAM LLC or its service providers operate.
12. Children’s Privacy
NAV-TEAM LLC's website and business services are intended for businesses and adults and are not directed to children under 13.
We do not knowingly collect personal information from children under 13 through this website.
13. Third-Party Websites and Services
Our website may contain links to third-party websites and services. NAV-TEAM LLC is not responsible for the privacy or security practices of third-party websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.
When changes are made, we will update the “Last updated” date shown on this page.
15. Contact NAV-TEAM LLC
To ask a question about this Privacy Policy, submit a privacy request, or request assistance with SMS messaging, please contact NAV-TEAM LLC.